General Merchandise & Retail Order Fulfilment
Solutions for Meeting Consumer Expectations
The retail shopping experience has always been important to consumers, but with ongoing disruptions, that experience has taken on new significance as demand has shifted and grown.
To keep up, retailers must react quickly to anticipate what’s coming next. They need retail merchandising solutions, omni-channel fulfilment solutions and e-commerce logistics that will prepare them to manage continued disruption and leverage new opportunities.
What are some current challenges for general merchandise retailers?
Here are the three most common challenges your retail business is likely experiencing:
The last mile that connects consumers with their purchases is almost always the most challenging. Generally, merchandise fulfilment spaces in urban clusters are the most expensive to operate.
What are some successful retail order fulfilment strategies for retailers?
Look for the trends that apply to your situation and consider the available resources that can help you facilitate success. Ask yourself these questions:
From the customer point of view, omni-channel fulfilment means being the centre of the buying experience. Regardless of how customers interact with a particular brand — online, in a store, or from a mobile device — they expect a seamless experience.
More consumers are making their purchases online. This has been the trend for quite some time. It was certainly accelerated by the pandemic but continues as consumers have grown more and more comfortable with it. Consumer expectations for ease of returning online purchases have also grown. And because return rates are higher online versus in-store, it’s never too late to rethink your return management strategy.
Widely embraced by global retail order fulfilment operations, wave or batch order processing is an effective retail distribution approach. However, order fulfilment operations that have transitioned from wave/batch to waveless processing have increased their throughput capacity by up to 40% and their labour productivity by up to 20%.
What should you consider when evaluating retail merchandising solution partner?
Automation can help retailers gain a competitive edge, but it's important to choose the right partner. Automation implementation and management can be complex, and that’s why picking the right partner is essential for success now and well into the future.
Powered by Dematic software and exceptional 24/7 customer support, Dematic solutions take automated order fulfilment to higher levels of efficiency. With its modular and scalable components, be assured your Dematic solution will evolve to meet ever-changing consumer demands. Specific advantages of working with Dematic include:
Unprecedented times call for innovative solutions. Department stores are facing end-to-end issues that affect all aspects of the business. Our automation solutions address these challenges and help you offer a seamless shopping experience for your customers, and a safe and healthy work environment for your employees.
Top Challenges Facing Department Stores
- Testing new methods to adapt to this evolving environment — think click-and-collect and shared retail spaces
- Pre-pandemic financial challenges and the rapid shifts in buyer preferences at the height of the pandemic
- Reduced profits due to high online order fulfilment costs
Dematic general merchandise fulfilment solutions help you tackle current challenges and plan for future challenges. These solutions include:
What should you consider when evaluating retail merchandising solution partner?
Automation can help retailers gain a competitive edge, but it's important to choose the right partner. Automation implementation and management can be complex, and that’s why picking the right partner is essential for success now and well into the future.
Solving problems like yours